FAQ
SHOPPING | PRODUCT
WHY DO SOME OF THE PRODUCTS NEED TO BE PRE-ORDERED?
We design and produce pieces that are one-of-kind and in limited quantities. We manufacture on an as-needed basis to avoid over-stocking and wastage with the entire process controlled to ensure the raw materials are of the best quality ready to be processed as per the order, made especially for you.
WHAT IS THE PROCESS FOR A CUSTOM/BESPOKE ORDER?
Clothing:
Our clothes are available in XS/S/M/L/XL. A size guide is provided on the product page to help you select the best fit. Additionally, we also provide made-to-order sizing alterations based on our existing design. When you place an order, kindly contact us and provide your body measurements so we may tailor to your order.
Handbag:
You may order directly through our product page. Certain pieces are available to ship while others need to be pre-ordered. For custom-made items, once you have completed the order, please use the Contact Us page to reach out to us and provide further details about the colour selection and other specification you would like.
It is important to note, however, that as with exotic skins, textures and patterns of each hide varies and the final colour will not 100% match the reference colour provided, but rest assured we strive to ensure you are happy with our product. Customising a handbag is a special journey. During the entire production process, our staff will be in direct contact with you to answer all your questions and ensure you are fully satisfied with the order.
Jewelry:
Our pieces are one-of-a-kind and we currently do not accept any orders for customisation. We will however happily re-size any rings at your request.
WILL THE FINAL PRODUCT LOOK EXACTLY LIKE THE PHOTOS?
Our product are handmade and slight variations on certain items are part of the character. We do our best to ensure the images provided give you a good indication of what they look like at our workshop, although it may not always be possible to accurately reflect colour, size, dimensions and texture through digital displays and web browsers.
HOW DO I PAY FOR MY ORDERS?
You may choose to make direct payments with all major credit cards. Additionally, we also accept direct bank transfers and international transfers through Paypal, Wise, and Revolut. These alternatives may be requested for any out of the regular orders.
HOW DO I CARE FOR MY JEWELRY / BAG?
Please see details on Product Care
DELIVERY & SHIPPING
WHEN CAN MY ORDER BE DISPATCH?
We are a small community of artisans and craftsmen. Our products are made in limited quantities and can be made-to-order. Unless stated otherwise, each piece takes about 10-25 working days to produce and we will dispatch them within the next working day. Depending on availability, we may be able to deliver your order earlier. For pre-orders, if you need your items sooner than stated, please let us know and we will try our best to accommodate.
WHERE DO YOU SHIP TO?
Please see visit the Delivery & Returns page for the list countries we currently ship to. If your country is not listed there, please get in touch with us.
HOW LONG DOES IT TAKE FOR DELIVERY IN THAILAND?
Local orders take approximately 3-7 days and it is free-of-charge.
HOW LONG WILL IT TAKE FOR INTERNATIONAL SHIPPING?
Typically shipping take 7-14 days depending on where you are located. This does not include any delays due to customs clearance.
ARE CUSTOMS AND DUTIES COVERED?
Shipments outside of Thailand may be subject to import duties and taxes, depending on your location. Regrettably we are not able to cover taxes and duties, as this will be the buyer's responsibility.
CAN I EDIT MY SHIPPING ADDRESS AFTER PLACING THE ORDER?
Kindly contact us and we will be happy to amend it.
CAN I HAVE A CITIES VERTIFICATE FOR MY BAG?
CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) certification for exotic leather goods: certain countries may require the certificate for import / when traveling into the country. If you require a CITES certificate, please let us know in advance. This document takes between 10-15 working days to be issued. Please note that shipments may also therefore require additional processing time.
AFTERSALES | RETURNS & EXCHANGES
HOW DO I MAKE A RETURN OR EXCHANGE?
We accept exchange or returns of goods within 10 days of initial receipt of goods, and applicable only for incorrect, defective, or damaged items. Used items, including clothing worn, cannot be returned. Please see the instructions provided on our policy page.
DO I HAVE WARRANTY ON THE ITEM?
All our jewellery and leather goods have a one-year warranty. We are happy to provide cleaning service free-of-charge. Repairs are subject to product defect only and do not cover mishandling. Shipping will be borne by the customer.
CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE?
All sales are final. Once an order has been placed on our website, we are unable to modify or cancel the order for any reason.
If you need any urgent assistance, please contact our team immediately and we will do our best to rectify the issue.