Delivery & Returns

DELIVERY

Our products are handcrafted, made-to-order by our local garment and accessories artisans. Unless stated otherwise, each piece takes about 10-25 working days to produce and we will dispatch them within the next working day.

• Clothes: 10-15 days
• Bags: 10-25 days
• Jewelry: ready for dispatch (each item is one-of-a-kind; we currently do not accept pre-orders)

Depending on availability, we may be able to deliver your order earlier. For pre-orders or custom orders, if you need your items sooner than stated, please let us know (include your order number) and we will try our best to accommodate.  

During high seasons, deliveries may be longer. Our shipping times may also vary depending on your location, but we strive to get your order to you as quickly as possible. We will do our best to ensure original estimated timings are met. However, we cannot be held responsible for delays caused by third parties, bad weather conditions, or events outside of our control.

Shipping

Thailand: FREE standard shipping (3-7 days from shipping confirm date)

International: (Bags) FREE standard shipping / (Others) shipping price and time depends on your zone/location (usually between 7-14 working days from shipping confirmation date)

We provide full information on the nature and material of each of our products. It is the responsibility of the buyer to the ascertain whether the item fulfils the legal requirements for importation in their home country. 

Please ensure correct shipping address is provided. We are not responsible for packages lost or damaged in transit.

Shipping Countries

We currently ship to the following countries:

• USA
• Europe: France, Germany, Spain, The Netherlands, UK
• Middle East: UAE, Saudi Arabia
• Asia: China, Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan, Thailand, The Philippines, Vietnam
• Australia

If your country is not listed above, please contact us via the Contact Us page or by email at luxechat@bytheluxeofit.com.

Custom Duties & Import Taxes

Shipments outside of Thailand may be subject to import duties and taxes, depending on your location. Regrettably we are not able to cover taxes and duties, as this will be the buyer's responsibility. 

In some cases, clearance and customs procedures in importing country can sometimes cause delays beyond our original delivery estimates.

RETURNS & EXCHANGES

All our jewellery and leather goods have a one-year warranty. We are happy to provide cleaning service free-of-charge. Repairs are subject to product defect only (replacement of gemstones/pearls and re-plating are also excluded) and do not cover mishandling. Shipping will be borne by the customer.

All sales are final. Once an order has been placed on our website, we are unable to modify or cancel the order for any reason. After the product is shipped, exchanges or returns are only accepted under the following conditions:

• Items are incorrect, defective, or damaged in shipment
• Items are in resalable conditions with its original packaging with all tags intact, and accompanied by a copy of the original invoice
• Items have not been used, worn, washed or altered. Clothing, notwithstanding incorrect, but worn will not be accepted
• Notification of request needs to be made within 5 days of receipt of goods. Email us with your original order details as well as a reason as to why you wish to return or exchange your purchase. Please include photos and images to support your claim
• Returned items need to be shipped within 10 days of receipt of goods
• Returned shipping cost and charges will be borne by the customer

Sale items are not eligible for return, refund, nor exchange. When purchasing a SALE item, the customer is aware that the goods cannot be returned or exchanged.

How to return your item

To apply for exchange/return, please follow the following steps. Please contact our customer service team and ensure that you receive the confirmation from us (we will provide you the shipping address, form, and return number) every time before starting returns.

• Email us at luxechat@bytheluxeofit.com with your original order details as well as a reason as to why you wish to return or exchange your purchase. Please include photos and images to support your claim
• Print out and fill in the details in the Return/Exchange Form along with the printed copy of invoice along with your parcel
• Once parcel is shipped, please provide us with a tracking number
• Upon receipt of the goods, our team will access the items and if deemed in good order, we will contact you for the exchange or refund

Return shipping must be pre-paid via a traceable method. Please note that we cannot be responsible for the package if it is lost or damaged in the shipment. In such an event, returns and exchanges will be forfeited.

We reserve the right to reject any returns and refuse a refund if the items do not comply with our policy. In this instance, you may choose to have the items sent back to your original shipping address at your own expense.

Refunds

Exchanges and refunds will only be processed once return orders have been received.

You may choose to have your items replaced with the same, exchanged for another item, or receive a refund.

Exchanges are only applicable for item of the same or a higher price only. When there is a price difference, we will contact you for an alternative payment method to settle the variance.

Refunds are in the form of store credits. You have 120 days to utilise the credits. We regrettably do not offer cash refunds.

Please note that exchanges are subject to the availability of inventory.  In the event the product is no longer available, we will offer a refund to your original payment method.

Disclaimer: Please note that the refund amount will be calculated based on the currency exchange rate applicable on the date of the refund, not the date of the original order payment. This may result in a difference in the amount received due to fluctuations in currency exchange rates. 

If you have placed an order on an item that, for any reason, cannot be delivered, we will promptly refund you your money.

Should you have any questions or concerns regarding our delivery and returns policies, please do not hesitate to contact us.